Privacy policies

Who we are

Our website address is: https://blackquant.ch

Blackquant manages online software as a service including the website, application program interfaces, social media platforms, and provides add-ons, built-in services and technical support. This privacy policy will tell you what personal information we collect from you, how we collect it, how we use it, where it is stored, how we protect your information and your rights with respect to your personal information.

Cookies

Blackquant uses standard means of commonly used internet protocols including cookies to collect device identifiers related to the network and hardware (such as IP address or mobile device ID) and software identifiers and information related to the operating system and browser (such as the platform, version, headers, plug­ins, geographical location, time zone setting).

We use cookies that are strictly necessary for secure the operation of the user’s account in our software, for example allowing for the logging in option. Performance cookies are necessary for uninterrupted access to the Software, for example allowing load balancing depending on number of active users. Functionality and targeting cookies, which record the pages you have visited and the links you have followed, are used to help us personalize content and store your preferences, such as allowing automatic choice of language and region. We may use this information to determine what advertising we display on our website.

Your input

When you fill out a form or provide your input on our website, we collect that personal data you provide, such as email address or other details so we can best assist you. When registering with Blackquant, you are signing up to our marketing or mailing list and we will contact you occasionally via email and messengers to notify on latest news and updates, and promote our products and services. Processing for any purpose other than those specified in this policy are only done with your consent, which you may withdraw at any time.

What we collect and store

When you purchase from us, we’ll ask you to provide information including your  email address payment details and optional account information like password. We’ll use this information to:

  • Send you informations about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments
  • Set up your account for our store
  • Send you marketing messages, if you choose to receive them

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. 

Who on our team has access

Members of our team have access to the information you provide us :

  • Orders informations like what was purchased, when it was purchased
  • Customer informations like your email address

Our team members have access to this informations to help fulfill orders, process refunds and support you.

Payments

We accept payments through Coinbase Commerce. When processing payments, some of your data will be passed to Coinbase Commerce, including information required to process or support the payment, such as the purchase total and billing information.

Social Medias

We use social media networks and messengers for communication and support.

If you link your social media account, we will receive relevant information that is necessary to enable our software-based services and request the access to the contacts in your social media account, so that you can recommend our software to your network. We use this information to measure and understand the effectiveness of advertising we serve and to deliver relevant advertising to our customers.


We may also collect information available in profiles of third party products and services, such as in messengers, social networks, cryptocurrency exchanges, or wallets, if you provide us such data or use such products and services on your own initiative.

We do not knowingly collect any information from individuals under 18 years of age.